FAQ

ORDERS & SHIPPING

Where do you ship?

We currently ship exclusively within Canada.
How much does shipping cost?

We offer Free Standard Shipping on all Canadian orders, with no minimum purchase.
How long does delivery take?
  • Processing: 1–2 business days (Monday to Friday).
  • Transit: 3–10 business days (Monday to Friday).
  • Total: 4–12 business days (Monday to Friday).

Order cutoff time is 6:00 PM (ET). Orders placed after the cutoff time will begin processing on the next business day.
Will I receive a tracking number?

Yes. Once your order ships, you'll receive a confirmation email with your tracking number.

RETURNS & REFUNDS

Can I return my order?

Yes. Returns are accepted within 30 days of delivery on eligible items. Items must be unworn, unused, with tags, and in their original packaging.
How do I start a return?

Please contact us at hello@ventanga.com before returning any item.

Once your return is approved, we'll provide return instructions and information on how and where to send your package. If you receive an incorrect, defective, or damaged item, Ventanga will cover the cost of return shipping.

For returns due to a change of mind, incorrect size selection, or other reasons not caused by an error or defect, the customer is responsible for return shipping costs. Items sent back without first requesting a return cannot be accepted.
How long do refunds take?

Once we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days. Please note your bank or card provider may take additional time to post the refund.

PAYMENTS

What payment methods do you accept?

We accept major credit and debit cards including Visa, Mastercard, and American Express, as well as express checkout options including Apple Pay, Google Pay, Interac, and Shop Pay.
What currency do you use?

All payments are processed in CAD (Canadian Dollars).

SUPPORT

Email: hello@ventanga.com

Phone Number: +1 (365) 806 5320

Contact us