Shipping policy
At Ventanga, we're proud to serve customers across Canada with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favourite fashion finds.
1. General Shipping Information
We currently ship throughout Canada. Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.
2. Processing Time
Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and holidays. During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.
3. Shipping Rates
Free Shipping – We offer free shipping on all orders, with no minimum purchase.
4. Estimated Delivery Times
Here's what to expect once your order is processed:
- Processing Time: 1–2 business days (Monday to Friday)
- Transit Time: 3–10 business days (Monday to Friday)
- Total Delivery Time: 4–12 business days
- Order Cutoff Time: 6:00 PM ET. Orders placed after the cutoff time will begin processing on the next business day.
- Time Zone: (ET) Eastern Time – Toronto
Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
5. Shipping Restrictions
We currently ship within Canada only. Certain items may be subject to shipping restrictions depending on Canadian regulations or carrier restrictions.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately by email: hello@ventanga.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.
8. Shipping Policy Updates
We may update this Shipping Policy from time to time to reflect changes to our shipping practices or services. The latest version will always be available on this page.
Last updated: August 27, 2026
9. Contact Information
Store name: Ventanga Company name: Mailman Leads Inc Company Address: 133 Richmond St W Ste 207 Toronto, ON M5H 2L3 Corporation Number: 1803744-2 Phone: +1 (365) 806 5320 Email: hello@ventanga.com Monday to Friday | 09:00 – 17:00 (ET) Weekends | 11:00 – 16:00 (ET) We aim to respond to your inquiries within 24 hours.